ORDER and venue detail FORM
Please take the time to carefully answer the following questions. This form will ensure that we are able to best understand the requirements of your venue for a smooth process to get your new LED dance poles up and running!
TERMS OF SALE
Deposit will secure Buyer’s order and place in line for shipment. Deposit is refundable if requested before full balance has been paid, however, 5% is retained by PoleFX to cover costs of administrative work performed.
INVOICE & FULFILLMENT:
Notification of shipment date will occur approximately 30 days prior to fulfillment; balance is due within 14 days of final invoice receipt.
Buyer is responsible for costs of shipping and handling, shipping costs will be added to the final invoice.
PoleFX offers a twelve (12) month warranty from time the buyer receives the good. PoleFX covers issues arising from manufacturing defects or issues that arise from approved use. For approved and non-approved use of the good, please visit the PoleFX Use Guidelines document which will be provided along with final invoice. If warranty service is needed within the first 90 days, PoleFX will cover all shipping. For remainder of warranty, if the pole must be returned to manufacturer for servicing, buyer pays shipping to PoleFX, PoleFX covers it back to buyer. Outside of warranty, buyer is responsible for shipping, parts and labor.
A service plan is available prior to warranty expiration to extend factory warranty at the price of $500 per year.
CONDITION OF EQUIPMENT UPON DELIVERY:
Buyer acknowledges that the Equipment is in good and acceptable condition within 10 days of receiving the Goods. If there are any issues buyer must notify seller in writing in sufficient detail promptly upon buyer’s inspection of the Equipment.
Detailed installation instructions are provided with final invoice. Installation is responsibility of buyer. PoleFX may provide an installation service on a case-by-case basis for an additional fee. If damage occurs to goods during installation done by buyer or a third-party, buyer is responsible for cost of repair or replacement and associated shipping costs.