Frequently asked questions

How do I place an order? +
Use the order form to pick your pole and send us your details, or email us directly at sales@polefx.com. Either way, we'll follow up with a formal quote and an invoice. Paying that invoice confirms and completes your order.
Where do I find documentation and instructions? +
Visit our documentation site at docs.polefx.com for installation guides and instructions.
What are the terms of the warranty? +
Our limited warranty covers manufacturing defects on both the pole structure and the LED components for one year from delivery. See our warranty page for the full details.
Do the poles spin? +
Yes. All of our LED dance poles are designed to have a spinning mode unless specifically noted otherwise. Some models may also be switched to a static (non-spinning) mode if desired.
What does the pole surface feel like? +
Our dance poles have an exterior polycarbonate surface with a unique texture that is somewhere between a standard chrome and a silicon-coated pole.
Is the pole fragile? +
It needs more care than a standard chrome pole, but it's built for real use. The LEDs sit inside a solid polycarbonate tube that stands up to full body weight, spins, and climbs, so normal dancing is no problem. What it won't shrug off is the kind of abuse a plain metal pole would: hard knocks against walls or floors, being dropped, or dragging it across concrete. The polycarbonate can scratch, and there are electronics inside, so handle it carefully while transporting and installing it. Treated with reasonable care, it holds up well.
Is the pole height adjustable? +
No. Once a pole is built, its length is fixed, so permanent poles are sized to fit the space they're installed in. We do build custom lengths to order.
How hard is it to install, and can I do it myself? +
Not much harder than a standard pole, and most customers install their own. It varies by model, but usually involves:
  • Assembling the pole sections
  • Securing it to the floor/ceiling
  • Connecting the power and data cables

Installed correctly, our poles are safe for home use. Follow the installation guide that comes with your product, and check the stability before each use. You might prefer to hire a professional if you have unusual ceilings or flooring, aren't comfortable with tools, or need to meet local building codes or venue requirements.

What is the weight capacity? +
Our dance poles are rated to safely support up to 330lb (150kg).
Can I use the pole if I’m a beginner? +
Absolutely. Our poles work for dancers of every skill level, from first-timers to professionals. If you’re new to pole, it’s worth learning the basics and some safety tips before you move on to advanced spins or climbs.
How do I clean the dance pole? +
  • Use a soft cloth with alcohol to clean the pole's surface.
  • Avoid harsh chemicals or abrasive materials that could damage the protective polycarbonate surface.
  • Dry thoroughly before use.
What power source do the poles require? +
Our LED dance poles plug into a standard 110V–240V outlet and draw at most 60W. We recommend plugging into a surge protector to keep the electronics safe during power fluctuations.
Do you offer different lighting modes or special effects? +
Yes. Our LED controller comes with a library of animations and allows users to create and upload their own content.
Can this be integrated into a show? +
Yes. The PoleFX Player can be controlled via DMX, or the poles can be controlled directly in real time from a media server running TouchDesigner. Contact us for example files.
Are custom sizes available? +
Yes. Permanent poles are custom-sized by default. Aerial and portable poles come in standard sizes but can be customized by request.
How long does shipping take? +
Shipping times vary based on your location and the product’s availability. Orders typically take 4–6 weeks to process, and domestic shipping runs 1–7 business days after that. International orders may take longer due to customs and import procedures.
Do you ship internationally? +
Yes, we ship worldwide. Shipping costs and transit times will vary based on your region, and you will be responsible for any customs duties or taxes upon delivery.
What if I need replacement parts or have a problem with my LED lights? +
Just get in touch. We stock replacement parts like LED strips, controllers, and power adapters, and we’ll help you sort out repairs or replacements as needed.